Careers
Business Development and Customer Success Executive
Job Description
We are seeking a dynamic and results-driven Business Development and Customer Success Executive to join our team. In this role, you will be responsible for driving business growth through strategic partnerships, effective client management, and ensuring exceptional customer satisfaction. The ideal candidate will have a proven track record in sales, business development, and client relationship management, with a passion for delivering value to customers and driving revenue growth.
Responsibilities
Business Development:
- Identify new business opportunities and develop strategies to expand the company’s customer base.
- Build and maintain relationships with potential clients, including cold outreach, networking, and attending industry events.
- Collaborate with the marketing team to develop targeted campaigns and promotional activities to generate leads and drive sales.
Client Relationship Management:
- Serve as the primary point of contact for key clients, understanding their needs and objectives to provide tailored solutions.
- Conduct regular check-ins and reviews with clients to ensure satisfaction and address any concerns.
Customer Success:
- Onboard new clients, providing product demonstrations, training, and support to ensure a smooth transition and successful adoption of our solutions.
- Proactively monitor customer satisfaction and engagement, identifying areas for improvement and taking action to enhance the overall customer experience.
Sales Performance and Reporting:
- Set and achieve sales targets driving revenue growth.
- Track sales metrics and pipeline activity, providing regular reports and updates to senior management on performance and progress towards goals.
- Continuously assess market trends, competitor activity, and customer feedback to refine sales strategies and identify new opportunities for growth.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or related field.
- Proven experience in business development, sales, or account management roles, preferably in the technology or SaaS industry.
- Strong negotiation and communication skills, with the ability to effectively articulate value propositions and influence decision-makers.
- Excellent relationship-building abilities, with a customer-centric approach and a dedication to exceeding client expectations.
- Strategic thinker with a results-oriented mindset, capable of identifying opportunities for revenue growth and driving initiatives to achieve business objectives.
- Proficiency in CRM software (e.g., Salesforce), Microsoft Office Suite, and other sales and marketing tools.
If you’re passionate about driving business growth, building strong client relationships, and delivering exceptional customer experiences, we’d love to hear from you. Please apply by submitting your CV with a short summary and at least one reference to